Frequently Asked Questions (FAQs)
How should I care for my swimsuits?
To keep your swimsuit in pristine condition, we recommend hand washing it separately in cold water with gentle soap after each use.
Avoid soaking, and dry in the shade.
Do not pack wet swimsuits with other garments or leave them balled up, especially while wet.
Avoid dry cleaning and limit contact with sunscreens, oils, chlorine, and rough surfaces to prevent fabric damage and fading.
How should I try on my garments?
For hygiene and quality assurance:
Always try on swimwear over undergarments.
Avoid applying lotions, oils, or deodorants before trying items on, as these can transfer to the fabric.
Items returned with signs of wear, stains, scent, damage, or missing hygiene liners will not be accepted and will be sent back.
What size should I order?
Check our detailed sizing guide found at the bottom of any page under "Size Guide".
Need more help? Chat with our customer service team on-site or email us at support@wearrio.com.
Can I shop in my currency?
Currently, we accept payments in U.S. Dollars (USD) and Turkish Lira (TRY). All transactions will be processed in one of these two currencies.
What payment methods do you accept?
We accept:
Mastercard
Visa
American Express
Will I be responsible for duties and taxes?
Yes. Rio - Source Of Fashion is not responsible for customs clearance fees or delays.
Prices do not include overseas duties or customs charges.
Check your local customs policies before ordering.
Monitor your shipment using the tracking number provided to avoid missed notifications.
How can I track my order?
After your order is shipped, you’ll receive a confirmation email with a tracking number.
If you don't receive this, contact us at support@wearrio.com for help.
When can I expect my order to arrive?
Ground Shipping: 3–5 business days
Priority Shipping: 2–3 business days
Please note these are estimates and may vary by location.
Can I make changes to my order?
Once an order is placed, changes or cancellations are not possible.
Please review your order carefully before purchasing.
For concerns, reach out to customer service.
What is a pre-order?
Pre-orders let you reserve items in advance—typically new releases or restocks.
Full payment is required at checkout.
The estimated arrival date (ETA) is listed on the product page.
ETAs may change; we’ll notify you of any updates.
What if my order arrives faulty, damaged, or with a missing item?
We inspect all items before shipping, but if you receive a damaged, faulty, or incomplete order, email us at support@wearrio.com within 24 hours.
Our team will assist promptly.
What is a customer account?
A customer account allows you to:
View orders
Save payment methods
Manage shipping addresses
Enjoy a faster checkout experience
Create one at wearrio.com or during checkout.
What is your return policy?
Full-price items: Return for a refund within 14 calendar days of delivery.
Between days 8–14: Return for store credit only.
Items must be unworn, unwashed, with original tags and hygiene liners.
Final Sale Items (e.g., sale events, gift cards): Not eligible for return.
Shipping and insurance costs are non-refundable.
Why is there a 20% restocking fee?
The 20% restocking fee covers costs for quality checks, repackaging, and inventory management to maintain high standards.
Are returns free?
No. Once your return is approved, we’ll send you a return label.
An $8 return shipping fee will be deducted from your refund or store credit.
What if a promo code or gift card isn't working?
Copy and paste the code at checkout.
Ensure it meets the terms and conditions.
Still not working? Email support@wearrio.com for help.
Are promo codes transferable or reusable?
No. Promo codes are one-time use only and non-transferable.
If a new promotion is available, you're welcome to apply it at checkout.
Where can I find your privacy policy and terms?
Vist wearrio.com and scroll to the Store Policies section for our Privacy Policy and Terms & Conditions.
How do I redeem my points?
Click the shopping bag icon at the bottom right of the homepage.
Log in to your account.
Click "Ways To Redeem" to view and apply your points at checkout.
Still need help?
Contact us at support@wearrio.com — our team is here for you!